Diwan Consulting – General Terms and Conditions
Please read these terms and conditions carefully before submitting a request or using the services provided by Diwan Consulting.
Your access to and use of the services are subject to your acceptance of and compliance with these terms and conditions.
1. Information collection: Authorities of the United Arab Emirates may collect and process your information when you submit a request or complete a form. We retain your data in accordance with local regulations and may disclose it in certain legally required cases.
2. Payment: The client agrees to pay the agreed fees upon receipt of the invoice, in accordance with Diwan Consulting’s pricing, which may be revised periodically.
3. Government fees: All fees related to authorities (licenses, customs, taxes) must be paid in advance. Diwan Consulting is not responsible for penalties incurred by the client.
4. Automatic deduction: In the event of non-payment, Diwan Consulting may deduct the amounts due from any account or funds held on behalf of the client.
5. No-refund policy: Any invoice paid is deemed accepted. No refund may be requested after payment.
6. Right of refusal: Diwan Consulting may refuse a service or cease acting for a client at its discretion. Only unused and tax-exclusive fees may be refunded.
7. Address confidentiality: Any address provided by Diwan Consulting may not be used publicly without its prior written consent.
8. Change of address: In the event of office relocation, Diwan Consulting will notify the client but shall not be held responsible for related costs.
9. Required documents: The client must provide a passport and a utility bill. These documents will be handled confidentially unless disclosure is legally required.
10. Updated contact details: The client must inform Diwan Consulting of any change in contact details or communication restrictions.
11. Tax compliance: The client must verify their tax situation in their country of origin. Diwan Consulting declines any responsibility in cases of tax fraud or evasion.
12. Sufficient funds: The client must ensure that the company has sufficient funds to meet its obligations toward Diwan Consulting and its service providers.
13. Limitation of liability: Diwan Consulting is not liable for losses or damages resulting from the use of its services or the client’s company.
14. Indemnification: The client agrees to indemnify Diwan Consulting against any claim related to the services provided.
15. Illegal activities: The client must not use the company for illegal activities. Diwan Consulting disclaims any liability in the event of fraudulent use.
16. Written instructions: All requests must be made in writing. Diwan Consulting may refuse any oral instruction without liability.
17. Means of communication: Communications are deemed valid if sent to the address provided by the client.
18. Execution of instructions: Diwan Consulting is not responsible for errors resulting from missing or unclear instructions.
19. Banking responsibility: Diwan Consulting provides assistance but is not responsible for the opening or management of bank accounts.
20. Nature of information: Content published by Diwan Consulting (brochures, website, documents) does not constitute legal or tax advice.
21. Due diligence: Diwan Consulting reserves the right to conduct compliance checks at any time. The client agrees to cooperate fully.
22. Government authorities: Diwan Consulting does not guarantee decisions made by government authorities.
23. Visa and immigration: The client is responsible for compliance with immigration laws. Diwan Consulting acts solely as an administrative intermediary.
24. Timelines: Provided timelines are indicative only. Diwan Consulting cannot be held responsible for delays caused by authorities or third parties.
25. Client responsibility: The client remains solely responsible for the use of the incorporated company and for its legal and tax obligations.
26. Compliance with laws: The client must comply with all applicable laws in the country of establishment and in their country of residence.
27. Policy changes: Diwan Consulting may amend these terms and conditions. The latest version will always be available upon request.
28. Governing law: Contractual relations are governed by the laws of the United Arab Emirates.
29. Disputes: In the event of a dispute, the parties will seek an amicable resolution. Failing that, the competent courts shall be those of Dubai.
30. Force majeure: Diwan Consulting shall not be held liable for unforeseen events preventing the performance of its obligations.
31. Severability: If any clause is deemed invalid, the remaining clauses shall remain in force.
32. Entire agreement: These terms constitute the entire agreement between the parties.
33. Translation: In the event of discrepancies between language versions, the French version shall prevail.
34. Evidence: Digital documents exchanged are admissible as evidence.
35. Intellectual property: All content created by Diwan Consulting remains its exclusive property unless otherwise stated.
36. Subcontracting: Diwan Consulting may delegate certain tasks to trusted service providers.
37. Ethics: Diwan Consulting commits to maintaining high ethical standards in its services.
38. Data security: Client data is stored securely in accordance with applicable standards.
39. Consent: By signing or accepting an offer, the client acknowledges having read and accepted these terms and conditions.
40. Effective date: These terms apply from the date of signature or acceptance of the offer.
41. Duration: They remain valid throughout the entire contractual relationship.
42. Termination: Diwan Consulting may terminate the contract in the event of a serious breach by the client.
43. Refund after termination: No refund shall be issued unless expressly agreed otherwise.
44. Archiving: Documents are archived for a period in accordance with legal requirements.
45. Electronic acceptance: Electronic validation of these terms constitutes express acceptance and signature.